Quality Systems

Quality Policy

Our Aims

Our Vision :

To be recognised as a world leader in the following categories providing innovative solutions that enable our customers to gain commercial advantage:

• Energy monitoring
• Control & Instrumentation
• Renewable energy generation and storage
• IOT monitoring and control software

Our Mission :

To offer our customers top quality competitively priced products and systems, with the best possible technical and customer support.

As well as offering a wide range of standard items from stock, we can also provide bespoke solutions through our design team which can help our customers gain advantage over their competitors.

We have established a Strategic Plan and business objectives that are documented, measurable, and relevant to our quality management system and to our Quality Policy. These are communicated at all levels within the business, and are monitored and measured regularly to ensure growth, innovation and continual improvement.

We operate within and conform to the necessary Directives, statutory and regulatory requirements, and to the requirements of ISO9001 as certified through BSI, certificate registration number FS12165.

We want our customers, and potential new customers, to receive the best possible care, attention, and experience when making contact with us. We aim to do this by focusing all staff on how to handle enquiries professionally and efficiently in a way that satisfies or even exceeds our customers’ expectations.

We believe that the above words outline our commitment not only to our own business growth, but also to our customers’ so that we can all work together to our mutual benefit well into the future.

Our Values

Integrity

• Deliver what we promise
• Be Trustworthy
• Compete fairly
• Do not improperly influence others or let them improperly influence us
• Be honest

Excellence

• Take pride in what we make and do
• Have complete focus on ensuring total customer satisfaction
• Act with a sense of urgency
• Achieve excellence by taking responsibility for getting it right
• Take ownership for getting it done

People

• Treat others with respect
• Utilise the talents of our team
• Strengthen our team by training and recruiting the best
• Collaborate with employees, suppliers and customers
• Earn trust of others

Commitment

• Be committed to Rayleigh Instruments success
• Protect the health and safety of others and ourselves
• Are personally accountable to reach our goals
• Insist on the highest standards

Environment

• Prevent waste by minimising the use of materials, energy and water
• Minimise the impact of our business on communities and the environment
• Develop better systems that integrate and optimise resources and reduce our environmental impact
• Comply with environmental laws and regulations, and expect that our suppliers to do the same

Full statement and business manual available on request.